FREQUENTLY ASKED QUESTIONS
We make every effort to ensure our product images are as accurate and true to life as possible. However, slight variations may occur due to lighting, photography, or screen settings. Rest assured, while the appearance might differ very slightly, the design, craftsmanship, and quality of the product remain exactly as promised. Each piece is carefully inspected before shipping to ensure it meets Nimaya’s high standards.
Once your order is placed, a detailed sales receipt is automatically sent to your registered email. You can also view and download it anytime by logging into your account on our website.
Go to My Account → Orders, click on the relevant order, and you’ll find all the details including the downloadable invoice/receipt.
We accept returns only if the item is damaged, defective, or incorrect, and the issue is reported within 48 hours of delivery.
For damaged or defective items, please share clear photos or a video showing the issue.
If you received the wrong item, an uncut unboxing video from the moment of opening the package is required for verification.
Some of our pieces are limited edition or handcrafted in small batches, so restocking depends on availability of materials and demand. However, we do restock popular designs whenever possible.
If an item you love is out of stock, we recommend clicking the “Notify Me” button on the product page (if available) or contacting us directly — we’ll let you know if and when it becomes available again.
Once your order is shipped, you will receive a tracking link via email or SMS.
Registered Customers can track their orders anytime by logging into the My Account section.
Guest Customers can track their orders using the following link:
👉 Track Your Order